booking Terms
Retreats
( Ancestral Awakening / Ice & fire )
Responsible organizer and intermediary is:
No Connection AB
Telephone: 072 033 76 71
Email: info@no-connection.se
Partner organizer:
Primal Nordic
1. Booking and payment
The booking becomes binding when the booking fee has been paid and you have received a written booking confirmation from Primal Nordic / No Connection AB.
The booking fee is used to secure the place and is non-refundable. The amount may vary depending on the retreat, group booking or arrangement and is always stated in the quotation, booking confirmation or invoice.
The remaining amount must be paid no later than 30 days before arrival, unless otherwise agreed in writing. For bookings made less than 30 days before arrival, the full amount must be paid immediately.
Payment is made according to the terms and dates stated on the invoice or booking confirmation.
2. If payment is not made on time
If the booking fee is not paid on time, Primal Nordic / No Connection AB has the right to cancel the booking.
If the final payment is not paid on time, this is considered a cancellation by the guest or the person making the booking, and the booking is then subject to the applicable cancellation terms.
3. Cancellation
Cancellation must always be made in writing by email to Primal Nordic / No Connection AB. The cancellation is valid only when you have received written confirmation from us.
In the event of cancellation, the following applies:
In the event of cancellation no later than 30 days before arrival, the amount paid will be refunded, less the booking fee
In the event of cancellation less than 30 days before arrival, 100 percent of the total value of the booking will be charged
Exceptions may be made in the event of documented illness or other serious circumstances, for example upon presentation of a valid certificate. Any refund will then be made following an individual assessment by Primal Nordic / No Connection AB.
4. Rebooking
Rebooking to a new date may in some cases be possible following a written agreement with Primal Nordic / No Connection AB. Rebooking cannot be guaranteed and depends on availability, the nature of the arrangement and the timing of the change.
5. Minimum number of participants
For a retreat or specific group arrangement to take place, at least 4 participants are required, unless otherwise agreed.
If the booked arrangement does not reach the minimum number, Primal Nordic / No Connection AB has the right to cancel the arrangement. The guest or group booker will then be notified as soon as possible. If the arrangement is cancelled due to too few participants, the amounts paid for the arrangement will be refunded. No additional compensation will be provided for, for example, travel, lost income or other consequential costs, unless mandatory law provides otherwise. The Swedish Consumer Agency states that the organizer must specify the minimum number in the terms and notify in time if the trip is cancelled.
6. Changes to the program or arrangement
Primal Nordic / No Connection AB reserves the right to make minor changes to the program, times, activities, meals, guides, premises or accommodation if necessary due to weather, safety, natural conditions, illness, availability of ingredients, decisions by authorities or other similar circumstances.
Such changes do not affect the validity of the booking as long as the main content of the arrangement is not substantially changed. If a major change becomes necessary, the guest or group booker will be informed as soon as possible.
7. No right of withdrawal
Bookings of accommodation, retreats, experiences or package travel are normally not subject to a right of withdrawal. In the event of cancellation, these booking terms instead apply. This also follows from the Swedish Consumer Agency's information on package travel.
8. Guest's responsibility
The guest is responsible for:
providing correct information when booking
following instructions from Primal Nordic / No Connection AB and its staff
respecting times, safety instructions and rules of conduct
informing us of relevant allergies, medical conditions or other special needs well in advance of arrival
having their own valid insurance coverage
The person making a group booking is responsible for ensuring that all participants in the group receive these booking terms and comply with them.
9. Respectful behavior
All guests and participants are expected to behave respectfully towards other participants, staff, the location, nature and the buildings.
Threatening, aggressive, discriminatory, harassing, disruptive or otherwise inappropriate behavior is not accepted. Primal Nordic / No Connection AB reserves the right to remove a participant or group member who violates the rules of conduct or behaves in a manner that affects the safety, peace or experience of other guests. In such cases, no refund will be provided.
10. Alcohol and drugs
At retreats, the use of alcohol or drugs is not permitted.
For group bookings, alcohol may in some cases be permitted, but only by agreement and always with care and respect for the location, other guests and safety. Drugs are never permitted.
Primal Nordic / No Connection AB has the right to remove participants or terminate parts of the stay if alcohol or drug use leads to disturbances, unsafe conditions, damage or violations of the site's rules. No refund will be provided in such cases.
11. Health, safety and participation in activities
Certain activities, nature experiences and stays take place in environments where terrain, weather, temperature, fire, water, forest terrain or physical activity may involve natural risks.
All participants are themselves responsible for assessing whether they can participate in the activities based on their own health and physical ability. Participants are required to follow safety instructions from Primal Nordic / No Connection AB and its partners.
Primal Nordic / No Connection AB is not responsible for injuries arising as a result of participants not following given instructions or acting negligently. Primal Nordic / No Connection AB is also not responsible for normal risks naturally associated with staying in a natural environment and voluntary participation in activities, provided that the injury was not caused by negligence on our part.
12. Insurance
The guest is responsible for having valid travel insurance, accident insurance and, where necessary, cancellation insurance. The Swedish Consumer Agency also recommends that travelers check whether cancellation insurance is included in their home insurance or card insurance.
13. Personal belongings
Primal Nordic / No Connection AB is not responsible for loss of, damage to or theft of the guest's personal belongings, unless the damage was caused by negligence on our part.
14. Damage to property
The guest is responsible for damage that they or their group cause to buildings, furnishings, equipment, interior fittings or the natural environment through negligence or intent. Primal Nordic / No Connection AB has the right to charge costs for repair, cleaning or restoration.
15. Illness, accident and evacuation
In the event of illness, accident or another situation requiring special transportation, medical care, evacuation or additional practical arrangements, the guest is responsible for such costs themselves, unless otherwise provided by mandatory law.
16. No-show
If the guest or group does not arrive according to the booking and has not notified Primal Nordic / No Connection AB of this in advance, the booking will be considered a no-show. No refund will then be provided.
17. Claims and complaints
If something about the stay or arrangement does not correspond to what was agreed, this must be reported to Primal Nordic / No Connection AB as soon as possible, preferably directly on site, so that we have the opportunity to rectify the problem.
Any complaints after the stay has ended must be submitted in writing within a reasonable time after returning home or departure.
18. Force majeure and extraordinary circumstances
Primal Nordic / No Connection AB is not responsible for delays, changes, cancelled activities or other consequences resulting from circumstances beyond our control, such as war, decisions by authorities, pandemic outbreaks, natural disasters, extreme weather conditions, fire, strikes, labor disputes, technical disruptions, transportation problems or similar extraordinary events.
In such events, Primal Nordic / No Connection AB has the right to adapt, move or cancel all or parts of the arrangement. What the guest is entitled to will be assessed based on these terms and applicable law.
19. Special terms for package travel
If an arrangement sold by No Connection AB legally constitutes package travel, the Package Travel Act applies. This may, for example, be the case if accommodation is combined with other travel services or tourist services in such a way that the arrangement meets the criteria of the law.
20. Dispute
If you as a guest have a complaint that we are unable to resolve together, you as a consumer can turn to the National Board for Consumer Disputes, ARN, for review of the dispute. The Swedish Consumer Agency also refers to ARN in disputes concerning package travel.
for other retreats,
see collaborators external websites